FAQs - Ezestchoice

Orders:

How do I place an order?

To place an order, simply browse our products, select your desired item, choose the correct size and color (if applicable), and click "Add to Cart." Once you're ready, proceed to checkout, fill in your shipping details, and complete the payment process.

Can I modify or cancel my order after it has been placed?

Once your order is placed, you have a short window to modify or cancel it before it is processed. Please contact our customer service team immediately if you need to make changes. After processing, orders cannot be modified or canceled.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this number on our website or the carrier's website to track your order’s progress.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service within 7 days of receiving your order. We'll guide you through the return or exchange process at no additional cost.

Shipping & Returns:

What shipping options are available?

We offer various shipping options, including standard and express delivery. Shipping times and costs will be calculated at checkout based on your location and the shipping method selected.

Do you offer international shipping?

Yes, we ship to select international locations. International shipping rates and delivery times vary depending on the destination. Please check our shipping policy for more details.

How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method chosen. Standard shipping usually takes 5-7 business days, while express shipping takes 2-3 business days. International orders may take longer.

What is your return policy?

We accept returns within 30 days of delivery for items that are unworn, unwashed, and in their original packaging. To initiate a return, contact our customer service team, and they will provide you with return instructions.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect. In such cases, we will cover the return shipping costs.

How long does it take to process a return?

Once we receive your returned item, please allow 5-7 business days for us to process your return and issue a refund. Refunds will be credited to your original payment method.

Payment:

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Stripe, and Apple Pay. All transactions are secure and encrypted.

Is it safe to use my credit card on your website?

Yes, your security is our priority. We use industry-standard encryption to protect your personal information and payment details.

What should I do if my payment is declined?

If your payment is declined, double-check your card details and billing address. If the problem persists, contact your bank or payment provider for further assistance. Alternatively, try using a different payment method.

When will I be charged for my order?

You will be charged for your order as soon as it is placed and confirmed. This ensures that your items are reserved and processed for shipping promptly.